These terms and conditions are a legal agreement between you, and TOP NAILS Health & Beauty referred to as “Us” or “We”, for all stages of your interaction with our business online and in store. Any reference to TOP NAILS Health & Beauty and vice-versa. 
 
Refunds 
 
We don't offer refunds, if you are unhappy with your service, you must tell us before you leave the salon, once you leave the salon, you are inferring you are happy with the service you received. 
 
We will repair any fault to gel or acrylic services for free within 7 days of your appointment, we will however not repair damage for free. Damage is a problem that has occurred as a result of your day to day activities. We reserve the right to use our own discretion to decide whether the issue has been caused contrary to our aftercare advice. In this situation, we will charge a rate of £3 per nail. Your date and time will need to be booked via email or phone and a price given for the repair. 
 
If you are unhappy with your colour or nail art, this is not covered as a free repair. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate. 
 
Fixes need to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next mutually convenient time. You are advised to book the time via email or phone to guarantee your fix time. 
 
Any response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion. 
 
We are not responsible for broken nails and infection issues caused during your day to day life. 
 
Durations 
 
If we list a number of minutes to any service on the website and any other place, it is for guidance only, the service may be longer or shorter depending on factors including, but not limited to, the condition of your nails or skin and the ability of your nail technician or beautician. 
 
Making an appointment online 
 
When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We use a 3rd party reservation software company to process your appointment. We may request an online deposit using a debit or credit card to secure a date and time. We use a 3rd party payment gateway to process this financial transaction. Where we don’t request an online deposit, we reserve the right to call you on the phone number provided and request a deposit. In the event this request is refused, we may remove your appointment from our schedule and you will receive an email communicating that the appointment will no longer be valid. 
 
You must be over the age of 16 to book an appointment. Appointments made under the age of 16 will be cancelled and non-refundable. 
 
Booking fee 
 
We reserve the right to ask for a booking fee for any booking made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these fees on a case by case basis entirely at our own discretion. The size of the fee can be anywhere up to 100% of the sales value of the services booked. Booking fees are non-refundable. If you change your appointment up to 24 hours before start time we will move your deposit to your new time. If you change your appointment less than 24 hours before start time we reserve the right to cancel your appointment and keep your fee. If you cancel your booking within 24 hours you will lose your fee. 
 
Confirmation 
 
When you book an appointment, or if you change an appointment, you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at info@topnailshealthandbeauty.com. 
 
We are not responsible if you think you have booked but have not received a confirmation email. If this happens, (usually because an incorrect email address has been entered) we will endeavour to accommodate you as best we can, but you may have to re-visit at another time and/or date. 
 
Accuracy of appointment details 
 
When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. We are not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us at info@topnailshealthandbeauty.com. 
 
Changes 
 
You can change your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation. 
 
If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a fee or cancel your appointment entirely. You may also be asked for a non-refundable fee on future bookings. If you have paid a fee and change your appointment less than 24 hours before start time, we reserve the right to cancel your appointment and we will keep your fee. 
 
Cancellations 
 
You must cancel your appointment more than 24 hours before start time. 
 
If you have not been charged a booking fee, you can cancel your appointment free of charge up to 24 hours before start time. If you cancel within 24 hours before start time, you will be charged 50% of your appointment. When a fee has not been paid ahead of the appointment, a payment link will be sent to you by phone. If you have been charged a fee, a cancellation of your appointment within 24 hours advance of your appointment will result in the loss of your deposit. 
 
If you cancel your appointment less than 24 hours in advance of your appointment, you will lose your booking fee and you may then be asked for a non-refundable fee on future bookings. 
 
Changes & cancellations 
 
If for any reason we need to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take up to 5 working days to process to your payment method. 
 
If for any reason We cancel your service at any time before your service is due to commence, we will process a refund of your deposit. This will take up to 5 working days to process to your payment method. 
 
No shows 
 
If you do not turn up for an appointment, we reserve the right to charge you 100% of your appointment and request a 50% booking fee for future bookings. 
 
Late arrival 
 
If you arrive late for your appointment, we reserve the right to take any of the following actions: 
 
We will perform the service as booked. 
We will perform a shorter version of the booked service if our technicians are booked back to back. We will still charge the full booked price. 
We will perform a similar shorter service if our technicians are booked back to back. You will then be charged the new price for the performed service. 
We will perform no service, charge 100% of the booked service and we reserve the right to charge you a non-refundable deposit on future bookings. 
We will re-arrange your service for another date and time. 
 
In the case of late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our technicians are booked back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival. Arrivals exceeding 10 minutes late will likely result in a cancellation and a 100% payment of the original booking. 
 
Age Restrictions 
 
You may be asked your age prior to your booking. We have the following age restrictions in place: 
 
We do not perform nail extensions or tinting services on under 14s. 
All under 14s must be accompanied by a legal guardian or parent. 
Under 14 can only have natural nails painted with a guardians consent 
 
ID will be required if we feel it is needed to meet any of the age restrictions mentioned. If the age is not met with our standards, the booking will be cancelled and 100% of the booking will be charged. The ID must be a standard government issue with holographic mark such as a passport or a driving license. 
 
Accuracy of medical information 
 
Accuracy of the medical information you provide to Us is entirely your responsibility. If any details change, it is your responsibility to update Us with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original state of health. 
 
Medical conditions can be aggravated by services that we offer. We strongly encourage our clients to be open and transparent with their medical information so we can advise on alternative services, not restricted to Us, if required. 
 
We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards customers and technicians. 
 
Offline appointments 
 
We accept appointment reservations on the telephone or in our salon for future dates. We reserve the right to charge a deposit of up to the whole value of the services being booked for appointments on future dates. We will decide the deposit amount entirely at our own discretion. 
 
Aftercare 
 
We offer appropriate aftercare advice, relevant to the service in the salon, during your service from our technicians. If you are unsure of anything you can contact us at info@topnailshealthandbeauty.com Or call in to see us 
 
Modifications & Extra-Time 
 
We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include: 
 
Colour changes during a service after the chosen colour has been applied. 
Nail art removal after application because you do not like it. 
 
We may from time to time assist you with advice and suggestions, but decisions you make are wholly yours. Extra time will be charged at a rate of £1 per minute. 
 
We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price. 
 
Complaints 
 
You can complain about your service, service standard or anything else affecting your experience either to the salon owner, by email at info@topnailshealthandbeauty.com or via our phone number on 07879 515050 
 
Personal Information 
 
We collect and use your personal information to be able to enter into a contract with you to buy our services. We never collect personal information we do not need. 
 
Reviews 
 
You may receive an email after you complete a service asking to leave us a review. The link will be to the 3rd party website Google. The review will be stored on their servers subject to their terms and conditions. If you choose to do so, you agree that Google can publish your review and only your first name will be revealed. However, We take no responsibility for any wording by you in the review that might reveal your identity. 
 
Changes of terms and conditions 
 
We reserve the right to change these terms and conditions at our own discretion and without prior notice and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.